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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Who issued the claim against you? If it was Welcome i will be surprised if they do re-issue.

 

Did you arrange the finance yourself or was it arranged via a broker?

 

Have you made a formal CCA request?

 

You mention the insurances - were they cancelled at the outset of the agreement or did you make any payments?

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Is the £1200 paid to the cash drive uk commission?

 

Did you know that any commission would be paid?

 

Have you got proof that this commission was paid? (If you can prove this point it will help you greatly).

 

When they sent you the SAR paperwork did they include a full statement of account?

 

How much do the extra charges add up to - you will be able to claim these back and reduce the balance..

 

(Would be worth you googling Hurstanger V Wilson)

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That info that is not your business - actually is your business - as it sounds like a secret and undeclared commission, which is a big no no.

 

If you have evidence of this you are entitled to claim that money back - and it invalidates the agreement. Welcome have recentley lost a case on this issue.

 

See also Hurstanger v Wilson.

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Agreed that Hurstanger v Wilson remains good law, although how you establish a car dealer was acting as a fiduciary for you remains a mystery.

.

 

The finance was arranged through a broker not a car dealer - thats how a fiduciary duty was owed.

 

I got my commission back from a Broker in almost exact same circumstances.

 

As for the agreement it is clear if a broker was involved, and they were, and the commission was undecalred and secret, and it was, then the OP can use Hurstanger.

 

Not sure WFS have lost a case on this point, but I am aware of a case (and so are you) where it has been referred back to the county courtlink3.gif to be reconsidered. I maintain that therefore that case remains ongoing and has not, in the cold light of day, been won.

 

Wrong case - but as you bring it up thats another one. Though as you aware the Judge stated in the hearing prior to the final hearing, and not contested by the sols for the other side, that if a secret commision had been paid then the agreement would be unenforceable.

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DoH, intesting you say there is case law and it has been to the Court of Appeal and the High Court. I was unaware of this. Please can you post links, or citation numbers, or names of parties so I can go and take a look? Thanks.

 

Harrison v Link Financial

Amex v Brandon (The final appeal judgement was handed down recentley you should be able to find threads to it on this site).

 

The DN must be correct - that is statute.

 

I am unable to show any cases in regards to Moulds arguements as there are none to my knowledge.

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Amex v Brandon is an interesting case to read. From that case you must have 14 days to rectify the breach. What is not obvious from that case is whether or not a date has to be stated. It would appear sufficient for the creditor to say 14 days from when the dn is received. It is not beyond the wit of creditors to send such important docs by recorded delivery and add the charges to debtors account.

 

Harrison v Black Horse is also an interesting case, worth reading from para 44 to 58.

 

The Amex v Brandon is not Rocket science realy - the CCA clearly states what a creditor must do, and how to lay out a DN - with all the resources they have at their disposal it should not be hard - all they have to do is comply with statute. Sending it by recorded delivery and adding a couple of quid to the account is no big deal.

 

Harrison v BH has been quoted to me in the past as some sort of defence for undeclared commissions - usually by creditors trying to put people off - but as i am forever pointing out - there was no broker inolved in this case - and Hurstanger v Wilson deals with secret commissions to a broker, who owed a fiduciary duty to the borrower. That being the case it i classified as a special category of fraud for which no motive needs proving, and holds both the lender and the broker liable.

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Cool! Tell us about the other case they lost :smile:

 

There are actually two - but both settled prior to a final hearing - and confidentiality agreements are in place, (wonder why). Thats why i was so surprised they whent all the way with yours - but glad they did as it i all out and in the public domain now.

 

They had been trying to get round the Hurstanger case, on which they had lost before, and had frightened a few off i believe. Think they got to confident they could get round it and kept bringing up different cases - but none of them include a broker acting for the consumer in the same way as hurstanger - and the way Welcome operated.

 

One of the individuals who won was Andie303 who can be found on this thread - I provided her with a witness statement and a copy of an underwriting sheet i have showing commission payments to brokers. Not sure where she comes in on the thread but it's over 10,000 posts long :-)

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?109794-Welcome-Finance/page35

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campari - have you got evidence that Welcome paid commissions to the broker?

 

Were you informed by the broker that they would recieve this commission - and how much they would get?

 

Did the broker inform you that is was Welcome that the loan would be through? and at what stage did you find this out?

 

As it stands you may own nothing.

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Don't worry about Sealy - they may throw that and others at you as a red herring - the fact is that in Sealy the borrowers were informed a commission would be paid just not how much it would be.

 

Hurstanger v Wilson deals with 'secret' and 'undeclared' commissions for one - and secondly that in the non status market - that welcome deals in - that the declaration of the amount of commission is necessary to be able to give you an informed choice.

 

The fact is you - and others - were given no alternatives.

 

Hurstanger is relevant - not just to you - but all these deals were a thrid party broker was used by the customer.

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Camapari this may be worth a read, it s about multiple agreements - such as the one you have.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?171037-Multiple-agreements-falling-within-section-18-CCA-1974

 

Not sure if it is any help for you - it will depend how your agreement is laid out. But it has been used against Welcome - and i know of one case - due to be heard early Feb - that uses these araguments. But that was from an agreement made in 2004.

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Would need to see it to determine for sure if it is compliant - you can scan and upload it to here if you like - but edit out personal details, agreement numbers and any barcodes.

 

That said it sounds confusing and maybe non compliant.

 

What it should tell you is what you need to do to comply with your DN - for example it should tell you how much you have to pay, and by what date, for you to stop the account being defaulted.

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You can claim the commission back from the broker only.

 

As for who the broker worked for thats simple - they worked for you - if you asked them to find a loan for you - it is to you they owed the fiduciary duty. The fact that they recieved a large commission shows that they were not acting in your interest but in their own - by finding the best commission for them, and keeping it secret from you.

 

Any issues regarding the agreement should be with the finance provider.

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