Moving House/utilities suppliers

[Chickenlicken]

Hi folks,

I'm moving house in the next 3 weeks.

I can't find out who the telephone line is with. I called BT who say they do not provide the service to the new address and will therefore charge me £125 to set a line up. How do I find the suppliers to the telephone line ? or the electricity for that matter. (Its been along time since I moved house lol)

 

Any help gratefully received

[locutus]

Ask about their special offer where they connect you for £29.95 and lock you in to an 18 month term (if that's appealing to you!)

[Chickenlicken]

will ask, thanks

[Chickenlicken]

Bt are being really unhelpful and maintain that £125 charge stands. So can anyone tell me how I find out who the provider of the line is? Do I need to go to BT to get a number?

[bazak1]

Do you know if you have Virgin media in your area ( used to be telewest ).

In quite a few cases they are responsible for phone connections, so it could be one of theirs. Also, is there no kind of marking on the box which may give away the provider.

[Chickenlicken]

I don't recall there being a logo on the box, but will have another look when I go over next. BT did say dial 17070 from the line which should give me the number so will give that a try too. How will I know if VM supplies that area? postcode check?

[locutus]

Plug a phone in, if it's active at all (can hear a tone) dial 150. That will take you to the phone provider.

 

If you wanna take the £29.95 deal best people to try it with are the customer options team on 0800 800 030

[Chickenlicken]

Thanks for your replies

I tried the 150, it said 'this number has not been recognised'

Will try the 17070 tomorrow and the 0800 number see what I get.

[locutus]

I've a feeling you'll get this sorted following that course of action... If the 17070 people don't sort it, and as the line is not dead the 0800 800 030 people will probably be able to take over that line for free (providing it's not cable.)