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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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AA99 v GE Money Car Loan


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AA99

 

in addition to the advice youve already recieved:)

 

if you have a GE money car loan, and there was a broker or intermediary who set up the loan (Car dealer etc) then you should make a Data Subject access request and ask for a copy of the underwriting sheet or other document which contains commission paid to the broker by GE money

 

under law of agency , a broker is required to disclose commissions paid to them , if they fail to disclose the commission then it can give you a claim for restitution / counter restitution

 

i bet there is an undisclosed commission on that sheet, i see many underwriting sheets and the commission is normally in the top right hand corner, just to give you a pointer

 

Regards

paul

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16 December I accepted a recorded phone call from Shoosmiths. She didn't seem to know much about my account and had only phoned to arrange collection of the arrears. Wanted 30% of the arrears which included their £100 fee! I did advise her to get back to her client, GEMoney who will tell them that my account is in default due to the defaulted Default Notice and I was still endeavouring to set up an acceptable repayment plan.

 

She didn't know if it was a Hire Purchase Agreement or a personal Loan. My CCA clearly shows it as a fixed sum Loan. Having scrutinised the Agreement more closely, the less happy I am with the figures that Carcraft compiled............:?

 

Can they repossess my car ????:eek:

 

#NO they cannot repossess your car!!!!

 

If the credit Agreement states fixed sum credit and NOT hire purchase then they are screwed, DO NOT give them the car under any circumstances

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  • 1 month later...
I have got a perfectly acceptable CCA from them, in my opinion, but nobody's commented definitely on it :(

 

Really? do you have it posted on here? if so can you let me have a link and i will have a look

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right

 

First observations

 

It aint secured on the car so they can go suck it as far as repo'ing the car goes

 

should be headed as a Hire purchase agreement if they want the rights to recover the car!!!!!

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AA99

 

was there any deposit paid for the car? if so how much

 

also if there was a deposit, is the deposit set out Anywhere on the documents you have??

 

Id be very very interested as if there was no deposit id argue that the amount of credit or the cash price ( both of which are prescribed terms) one of them is incorrectly stated thus rendering the agreement improperly executed and unenforceable

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infact the deeper i dig the more i find

 

under the amount of credit for the warranty loan £1795 now that is the amount of credit

 

so add to that the total charge for credit which is stated as £861.80

 

now when i went to school and did my A and O level maths adding the two together you get £2656.80 NOT the £3169.37 that the agreement states as being payable

 

its no exaggeration but you are being over charged based upon what i see before me

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The only place it is quoted is on a photocopy of the Finance Invoice from Carcraft to Me at the wrong address and the invoice no. ends in /GE HP and was attached to my CCA from them which in turn was 2 photocopies, First page numbered 1 of 4, second page numbered 2 of 4.

 

The CCA refers to Motor Loan and then underneath Fixed Sum Loan Agreement governed by CCA 1974

 

I have pages 3 and 4 of 4 but they are just T & C's with no references nos. except to refer to "you" and "us".

 

I also have 2 separate receipts for my deposit which was paid in 2 parts that I 'may be able to put my hands on'.....................

 

Ok so can you let me know the total deposit that you made, then i will run the sums through Dualcalc and check if they are correct.

 

I do believe as things stand we can raise an argument over the enforceability of the agreement. inaddition since there was a broker used here, there is a real risk that there was a commission that has not been disclosed to you , this will be set out on what is called the Underwriting sheet

 

if there is a secret commission then you can claim that back too as well as electing to rescind the contract as well, however that would not be necessary as the simple fact is that it is likely that the agreement would be declared unenforceable due to the number of defects within it

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now youve got me interested here

 

 

there is a requirement of the Consumer Credit Agreement Regulations (schedule 1) that the agreement states the cash price of the vehicle, and also the deposit advanced, now it seems to me this is problematic with this agreement

 

Im betting that theres a undisclosed commission between carcraft and GE too, so we need the underwriting sheet here for this loan,

 

lemme get my lunch as its been a long day in court, then i will have a shufty at this

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perfect evidence

 

also its misleading to the customer, on the invoice it suggests that the purchaser of the vehicle is the finance company, this is incorrect.

 

also the agreement itself has defects, when was it signed? what was the date?

 

and also can you please confirm for me if you handed over £2,500 and your car? when you purchased the car?

 

i have clients who have been subject to shall we say creative accounting to allow for a "better" car to be provided by fixing the the deposit, where you allegedly pay a high deposit, but in fact you dont pay anything

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absolutely! my sentiments!

 

 

 

The agreement was signed on 19 March 2006 and yes, we handed over the £2,500 deposit, I have the receipts, and they took our old car.

then the agreement should provide the correct figures, and it does not.

 

Car Craft who are consumer Credit licence holders, acted as agents of GE money here, therefore, the agreement should have been populated with the correct information. furthermore, im pretty sure that VAT is not payable on private car purchases, so i note they have charged VAT too and yet the invoice provides no such VAT payable

 

it seems to me that there are questions which need to be placed at Car Crafts door.

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thanks pt

 

ill go over the agreement again

 

aa

 

sending pm

 

realy need to get my eyes tested

 

We have a few cases on the lines of this case ongoing at the moment, hence why i am soo interested in this case here.

 

I will try to assist where i can but im keen not to put too much info on this thread where there are prying eyes lol

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gotcha

 

total amount payable on loan is £10394.06

not £12350.83

insurance total payable is £2667.24

not £3169.37

 

you have been done by £2500

no, total amount payable must include the deposit and costs of the finance,

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post,

 

just calm down on the figures,

 

what you need to do is work out firstly if the terms required by schedule 1 ,2 and 6 SI 1983/1553 are there

 

then when you have that part dealt with, look at the sums,

 

we need the amount of credit and repayments, these are the terms which cause fatal un-enforceability.

 

are the terms there? are they accurate?

 

then go from there, you are trying to run before you are walking mate, and you are going to get caught out if your not careful

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