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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HBOS and OH's card debt


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Totally agree though they may have complied with CCA s78 request (debatable) what has been supplied is unenforceable, the following is part of the response I received when I asked for a legal opinion on a very similar copy of a so called agreement for my CCA request with MBNA agreement.

 

The agreement does not appear to state the credit limit, the rate of interest, details of any power to vary the agreement or debtors repayment obligations. Although this is difficult to determine when referring to this agreement as it is impossible to read. These terms are prescribed terms within the CCA 1974 and must be contained within the agreement

 

I would advise that you write stating you believe the agreement is improperly executed, and as a consequence is irredeemably unenforceable (See Wilson v First County Trust CA).

 

All the best dpick:)

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Hi again this is a copy of my first response to MBNA after they sent me an agreement that was almost unreadable and did noy contain any of the prescribed terms

 

MBNA Europe Bank Ltd

Stansfield House

Chester Business Park

Chester

Cheshire

CH4 9QQ

Account: XXXXXXXXXXX

Thank you for the information you sent following my request under the CCA 1974.

 

However, I made a request to you on 12th March 2007 for a true copy of the original executed agreement applicable to the alleged debt. Under the CCA s77/78, you are obliged to send me a true copy of the actual credit agreement in a clear and readable condition.

 

A regulated credit agreement contains all of the prescribed terms, other required information and statements of my statutory rights. Any separate terms and conditions (which should have been referred to in the original agreement) should also be provided to me and must be those applicable at the time that the agreement was signed.

 

It would appear that this agreement is unenforceable as it has have been improperly executed. The agreement does not contain all the prescribed terms set out in the Consumer Credit Act namely, The agreement does not state the credit limit, the rate of interest, details of any power to vary the agreement or debtors repayment obligations. Although this is difficult to determine when referring to your agreement as it is impossible to read. I believe that this agreement is improperly executed, and as a consequence is irredeemably unenforceable as an example see ( Wilson v First County Trust CA).

As I believe this agreement to be irredeemably unenforceable all payments will stop and all further correspondence must be in writing I will not under any circumstances make or receive any other type of correspondence.

 

Yours

 

dpick

 

You are correct my claim against J.D Williams was for all interest applied to the account and charges. I never signed any agreement so there was no agreement to allow them to make charges or to apply interest.

 

dpick:)

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