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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Interest calculation and new charges


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Gongratulations on this website!

 

I have already forwarded the Data subject request to 2 banks. In total I will be claiming from 5 banks for late payment charges and overlimit charges.

 

I have two questions though:

1. In my letters it was impossible to give an accurate amount for the interest accrued. Because of the variable rates and the accounts swifting from being in debit to credit I could not calculate it accurately in all cases but 1. I wrote that I want the interest back without specifying an amount. The interest will not be that high to be honest. Can I use the current interest rate in my calculations? Can I follow up with an addendum specifying the interest? I know I should have waited to complete my claim but I am overlimit and the refunds will bring me back to balance. So I rushed in a way. But I am prepared to go all the way to the court.

 

 

2. I have received notification that new charges will be applied by the end of the month. As I am also over my limit with credit cards, the ovelimit fee will re-occur. I asked them to remove any future charging but no doubt they will not. I also stated that I will be claiming for future similar charges and interest up to the day we reach agreement. Did I do the correct thing? If we reach the court do I need to fix the amount up to the day I file or from my initial letter?

 

Many many thanks

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1) It's ok your doing fine. A lot of people don't even bother claiming the interest because of the complications involved. Don't forget you can claim the 8% when it comes to county court proceedings.

 

2) As long as it's clear in the letters that you will claim for any amounts taken up to and including the date you submit it to court then this will be fine. Just make sure your letters are as up to date as possible when you send them.

Just the FAQ’s ma'am. Please read 'em thoroughly before jumping in. Cheers :)

 

Find all the letters under the rainbow here

 

Being a man, I am always right (however I will make no admission of liability if you have misinterpreted my instructions!! :) ) If you are in any doubt, then consult a professional. All opinions offered on this site are just that, and should not be taken as legal advice.

 

Halifax - £1400 reclaimed. Now on a crusade to help others!

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  • 10 months later...

Hi

 

I am totally confused. I have recently received my bank statements from Nat West and also Nationwide. Nat West I have totalled the interest that has been charged to my account for the last 6 yrs which comes to £467.00 the charges are separate and come to £2,388. I was going to add these together to get an accumulating figure. Nationwide have not sent any figure work out for interest and only the figures for excess charges. I was due to go into my internet bank and print of the interest that has been applied to my account since it has been opened. Now I have printed off my letters requesting this money and looking further into the website I am being told to print out a schedule itemising the amount being claimed , and compound interest as opposed to I assume ordinary interest, can any one tell me if my original way of doing things was correct, if not I am totally lost on calculating interest charges, which is a lot of money to loose between these two accounts

 

Rebel454

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