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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Penny v G.E. Money ***WON***


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  • 2 weeks later...
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I have had a long think about what to do about this and I have decided to send a letter to G E Money asking them to refund the charges and if they won't I will contact the court and ask them to lift the stay, that is if it can be lifted.

 

The only problem is what to write, I am not very good at letter writing. Has anyone got any ideas what to put? I will try to come up with something myself but I would be very grateful if anyone has any suggestions.

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  • 5 weeks later...

Hi, I would still really like some advice on this claim before I go any further. I dont know whether to start the claim again or tell them to pay up or I'll contact the court to reopen the claim, I am not even sure if I can do that, so please if anyone has any advice at all I would be really grateful, I just dont know what to do at all.

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  • 1 year later...

After over a year of not doing anything with this claim I have finally decided to go after it again. I read a couple of threads where people successfully claimed charges plus 8% interest off store cards now run by santander (it was G E Money when I started my original claim).

 

I have sent a letter asking for all charges back plus 8% interest and am waiting for a reply. Does anyone know what my chances will be after already trying to claim before? I went for more interest last time so this claim is for less but the card is almost paid off now so anything will be a bonus. Also some of the charges are now over six years so will I get them or will they offer everything within six years?

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  • 2 weeks later...

I have finally had a positive outcome from santander on this claim :)

 

I received a letter last week offering charges in the last six years plus 8% interest which is less than I was asking for but am going to accept because this has been going on for years. The card only had a very small balance on it so they are going to send me the balance by cheque within 2 weeks, which I am still waiting for. Hopefully it will get here this week.

 

Thanks for all your advice, it's took a while but I eventually got there. I'm going to go after Argos storecard charges next and will start a new thread when I get that one started.

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  • 1 month later...

Finally received cheque on wednesday :)

Thanks for all your help, onwards and upwards with my next claim now.

Still waiting for a reply to my SAR from my argos store card, even though the 40 days are up now.

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