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Hi Folks,

 

I joined the forum to learn a bit about reclaiming bank charges.

 

My disabled wife recently made a mistake and got an account number wrong resulting in an unpaid direct debit. The bank has told her they will charge a fee for the letter they sent out, a fee for the failed DD and another for having an unauthorised overdraft (even though they didn't pay the DD).

 

Disgusting or what, for someone dependent on disability living allowance?

 

This particular bank also has a special number for disabled customers, but although the number is unobtainable, the call centre continues to give it out.

 

drh1

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hi drh1 & welcome to CAG :)

 

take some time to read the FAQs & familiarise yourself with the layout of the site.

 

start a 'new thread' in the forum of the bank you are claiming from when you're ready...you will then receive advice from people who are doing or have done the same as you

 

good luck with your claim :)

 

this is a very helpful thread "How do I...?" A Dummies' Guide to this Forum

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