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Need Help with Yes Loans ***WON***


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The new Consumer Protection from Unfair Trading Regs 2008 specifiy exactly the kind of behaviour which you are complaining of as an unfair commercial practice.

Read our guide - http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/146460-consumer-protection-unfair-trading.html and then go and complain to the OFT as they have a duty to investigate.

Tell Yes loans that you have done this.

 

Make sure that you write a full note of the phone calls and everything which was said and include this with your complaint.

 

Also begin a complaint to the FOS. You will have firstly to send a complaint to Yes Loans but make it clear that you want their final decision as you will be going on to the Ombudsman whatever they say. If they don't cooperate then go to the Ombudsman directly.

 

I suggest also that you inform the police. You will probably find that they have received a lot of complaints about this company.

 

Follow the other advice given in this thread.

 

Do all of these things straightaway.

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