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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Monument/Barclays


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Hi

 

I CCA'd Monument for my OH and today received the attached reply.

 

Is it enforceable??

 

Also, she got a statement and they have added just under £15 for something called a "Payment Break Plan". Does anyone know what that is??

 

Many Thanks

Thay tried to pass the T & Cs shown off as the original in my disclosure list, but didnt have the guts to argue in court settled 'without admission of liability'. Look at the evidence, on the T & Cs says that Monument is a subsidery of Barclays Bank, so why is the reply card stamped Providian National Bank? The reply card cites section 21, but this is missing in the T & Cs so if the latter were the originals the creditor has still not complied with Section 78 because it has not supplied [every] document refereed to in the agreement.

 

And the Piece de whatever, it is stamped (we an argue in court that this does not comply with requirements of the act, but not at this stage) 'subject to approval' it is therefore a 'pre contractual agreement' under section 59 of the CCA and therefore non-enforceable under any circumstances. PM Peterbard on this matter, but tip me scales if its helped!

 

Regards,

 

Mike

 

ps I would have thought Naomi would have been a little cheesed off with sending out this 'documentation' still its not Monument that have to defend it in court its Barclays' team, I wouldn't be very happy if I were they.

  • Haha 1

If I've helped tip my scales

 

Blair Oliver & Scott, £2500 written off December 2006 Default removed January 2007:D

http://www.consumeractiongroup.co.uk/forum/general-debt/56001-mike220359-blair-oliver-scott.html

 

Monument, didn't sign the agreement

:D

 

Lloyds TSB didn't sign the agreement!

:D

 

Citicards, didn't sign the agreement

:D

 

RBS tut, tut!

:rolleyes:

 

Morgan Stanley, oh dear

:rolleyes:

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Hi papadak yes the address is correct sorry i don,t now there email address i hope this helps :)

 

It may be the correct address for Customer Services, but all submissions should be made to the head office at the Portland Building in deepest Sussex.

 

Mike

If I've helped tip my scales

 

Blair Oliver & Scott, £2500 written off December 2006 Default removed January 2007:D

http://www.consumeractiongroup.co.uk/forum/general-debt/56001-mike220359-blair-oliver-scott.html

 

Monument, didn't sign the agreement

:D

 

Lloyds TSB didn't sign the agreement!

:D

 

Citicards, didn't sign the agreement

:D

 

RBS tut, tut!

:rolleyes:

 

Morgan Stanley, oh dear

:rolleyes:

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Share on other sites

With regard to the payment break plan, this was an automatic addition to the account after it was opened, in my case I didnt sign anything so I reported them to the Finacial Ombudsman service, they kicked and struggled abit, but in the end they refunded the full amount plus statutory interest.

 

I take it that you are still being charged interest and alpplied penalty charges to the account whilst they are still in breech of section 78. You have two choices, at this point you can begin proceedings against them because they have broken the law and continue to do so, the law states that you are unable to profit from unlawful activity, so all interest and charges that have been applied during the breech is unlawful enrichment for which you are entitled to be refunded to the account, with statutory interest. I took them, settled with out liability, you'll have to PM me for details.

 

The second option is to wait until thay default you which they probably will -vexatious act, they cannot enforce whilst in breech of section 78 which includes default issue. They have therefore brought the 'contract between you' to a close without warrent, since you have merely been enforcing your rights unnder law and they have been acting outside it. Now you have them, you rescind the contract under the CCA, they have a prescribed period to reply otherwise they commit another offence. Then you sue them for breech of contract and full recission of the arrangement between you. That allows you to reclaim, all interest & charges (with stautory interest) to place you both in a situation that existed before the 'agreement' was reached, but it also allows you to claim compensation for their breech, the fact that they have posted and erroneous default marker on your record, incidentally, I have read on another thread that a colleague is actually taking the CRA to court as well for allowing the compant to post defamoatory material, since the OFTs recent guidelines has cancelled the CRAs cop out of 'we asked them (the bank) if it was true and they said it was'

 

Anyway hope this helps.

 

Mike

If I've helped tip my scales

 

Blair Oliver & Scott, £2500 written off December 2006 Default removed January 2007:D

http://www.consumeractiongroup.co.uk/forum/general-debt/56001-mike220359-blair-oliver-scott.html

 

Monument, didn't sign the agreement

:D

 

Lloyds TSB didn't sign the agreement!

:D

 

Citicards, didn't sign the agreement

:D

 

RBS tut, tut!

:rolleyes:

 

Morgan Stanley, oh dear

:rolleyes:

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