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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Won by default - how do i progress?


bunty76
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Hi Folks - bit late to join now I guess but Ive had a claim upheld through MCOL last week for charges on my Egg card (now closed) and havent heard from Egg.

 

I'd really rather not send in the warrant just yet uness its absolutely necessary - any ideas for contacting Eggs legal department by phone? Its not like they can bully me - I don't owe them anything.

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I guess you no longer have access to Egg Securemail. The following link will provide an address to write reach Egg managers who I suspect can move faster than Egg lawyers. Ringing up would be more pot luck, and in any case you will need to quote chapter and verse of your court win, and you would probably be requested to provide proof of ID (passport, drivers licence), and current address (utility bills), and your bank sortcode and account for Egg to pay into.

 

Did you attend a court hearing? Did Egg lawyer attend? I would not think Egg want to drag it out, any delay in payment more likely due to due to bureaucracy than conspiracy.

 

Well done!

 

EGG Contact Addresses - PLEASE NOTE - UPDATED INFORMATION(

 

 

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I guess you no longer have access to Egg Securemail. The following link will provide an address to write reach Egg managers who I suspect can move faster than Egg lawyers. Ringing up would be more pot luck, and in any case you will need to quote chapter and verse of your court win, and you would probably be requested to provide proof of ID (passport, drivers licence), and current address (utility bills), and your bank sortcode and account for Egg to pay into.

 

Did you attend a court hearing? Did Egg lawyer attend? I would not think Egg want to drag it out, any delay in payment more likely due to due to bureaucracy than conspiracy.

 

Well done!

 

EGG Contact Addresses - PLEASE NOTE - UPDATED INFORMATION(

 

thanks very much! No there ws no hearing, all done through MCOL, they submitted no defence so I won by default.

 

I do actually have access to securemail as I have the remains of a small loan with egg. I might give that a go.

 

Thanks again!

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Did you reclaim debit interest levied by Egg against unlawful penalty charges?

 

How long did the process take from beginning (obtaining statements via S.A.R - (Subject Access Request)) to end? Raising a glass of advocaat to you.

 

Lets see - about 20 days for statements to arrive.

1st letter, got a reply in 10 days

2nd letter, reply in 5 days

logged with court through MCOL - takes 5 days to send, plus 14 days for them to respond.

Obtained win by default on Thursday of last week, they will have been posted that so should have it by now.

 

so... about 8 weeks all in?

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