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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Help with GE Money & Anglia Windows please


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Can anyone help? I am trying to claim for miss-sold PPI for my Mum, she took out a £2300.00 credit agreement in 2004 and added on to this was a payment protection single premium of £328.05 the loan agreement does not state the total amount of premium plus interest over the life of the loan.

Mum is self employed part-time she paints faces, because she likes to and it supplements her pension. At the time the loan was started she was 64 and a half years old. She say she was told that she could not have the loan without the cover.

I have written to GE Money who have replied that, “the Insurance was sold by Anglian Windows and that they(GE) only administer the account in accordance with the agreement.” They also point out that “the plan was specifically designated as suitable for customers aged 60-64 at inception of the plan, who are either employed or self-employed” ………. “ we cannot agree that the plan is inherently unsuitable”

What should I do next?

 

 

All comments would be greatfully received.

 

DS

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Can anyone help? I am trying to claim for miss-sold PPI for my Mum, she took out a £2300.00 credit agreement in 2004 and added on to this was a payment protection single premium of £328.05 the loan agreement does not state the total amount of premium plus interest over the life of the loan.

 

Mum is self employed part-time she paints faces, because she likes to and it supplements her pension. At the time the loan was started she was 64 and a half years old. She say she was told that she could not have the loan without the cover.

 

I have written to GE Money who have replied that, “the Insurance was sold by Anglian Windows and that they(GE) only administer the account in accordance with the agreement.” They also point out that “the plan was specifically designated as suitable for customers aged 60-64 at inception of the plan, who are either employed or self-employed” ………. “ we cannot agree that the plan is inherently unsuitable”

 

What should I do next?

 

 

All comments would be greatfully received.

 

DS

 

Hello,

 

Well what a disgusting state of affairs, they would sell their own grandmother for a quick buck.

 

Now if Anglia windows where deemed the broker, they possibily received commission from ge for using their services.

 

I would write to Anglia Windows for information regarding this.

 

Maybe send a SAR to them, you will find it in the ppi stickies.

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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  • 3 years later...

Hi,

Saw this thread and thought I'd respond. I had a letter back from GE Money that basically said they have nothing to do with it and to contact Anglian. So I contacted Anglian and this is the response I got from them.

 

' The sale of general insurance did not come under the remit of the FSA until 14th January 2005 and any sales prior to this date are known as pre-regulation;the regulations are not applied retrospectively. From the details I have, this sale was conducted in April 2001. For any purchase of insurance prior to the 14th January 2005, you were deemed to have chosen freely whether or not to choose to purchase the insurance. The sales represntative did not have to assess your demands or needs;it was your decision whether the policy was suitable or necessary. A policy summary is provided,although the full terms and conditions would have been sent by the insurer.

When arranging the finance and insurance a cooling off period is provided, giving you time to cancel should you not wish to proceed.Signing the credit aggrement is taken as acceptance of the full terms and conditions.Considering the regulations that applied at the time I do not agree that the policy is mis-sold.

I would also advise you that prior to the 14th January 2005. Anglian was not a member of the Association of British Insureres (ABI), the General Insurance Standards Council (GISC) or the Finance Leasing association (FLA), and were consequently not bound by their codes of practice.

I hope that I have been able to provide further information for you, thank you for bringing this matter to my attention and allowing me to respond accordingly '

 

So where do I stand now as I've even got a document titled 'First National Bank Plc Protected Payment Plan' . It states the premiums taken and added to the whole account.

 

Can I still try and claim back those premiums?? :???:

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Hi,

Saw this thread and thought I'd respond. I had a letter back from GE Money that basically said they have nothing to do with it and to contact Anglian. So I contacted Anglian and this is the response I got from them.

 

' The sale of general insurance did not come under the remit of the FSA until 14th January 2005 and any sales prior to this date are known as pre-regulation;the regulations are not applied retrospectively. From the details I have, this sale was conducted in April 2001. For any purchase of insurance prior to the 14th January 2005, you were deemed to have chosen freely whether or not to choose to purchase the insurance. The sales represntative did not have to assess your demands or needs;it was your decision whether the policy was suitable or necessary. A policy summary is provided,although the full terms and conditions would have been sent by the insurer.

When arranging the finance and insurance a cooling off period is provided, giving you time to cancel should you not wish to proceed.Signing the credit aggrement is taken as acceptance of the full terms and conditions.Considering the regulations that applied at the time I do not agree that the policy is mis-sold.

I would also advise you that prior to the 14th January 2005. Anglian was not a member of the Association of British Insureres (ABI), the General Insurance Standards Council (GISC) or the Finance Leasing association (FLA), and were consequently not bound by their codes of practice.

I hope that I have been able to provide further information for you, thank you for bringing this matter to my attention and allowing me to respond accordingly '

 

So where do I stand now as I've even got a document titled 'First National Bank Plc Protected Payment Plan' . It states the premiums taken and added to the whole account.

 

Can I still try and claim back those premiums?? :???:

 

 

Yes you can and GE are your target

 

ims

 

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