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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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pipe sticking out of ground, damaged car.


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Wherever the pipe is sticking out from the ONLY way you are going to be able to drive into it is by mounting the pavement in some form or other...

 

How do you know this?:confused:

 

It is a shop and clearly there is, in the photo, room for car parking outside, so one would imagine there is an entrance which just isn't shown on the pics.

 

What if somebody drove in to the car park and then reversed to park?

 

And then hit the pipe?

 

At night? (Which one can reasonably assume happened to the OP as he said the shop was closed, maybe after 5pm? or even later? and it is winter and dark at about that time)

 

In a 4x4? (Where the driver is raised and the pipe is only, by estimation from the pic, about a foot)

 

Any claim by you for driving into the pipe will be countered by their claim that you are guilty of careless driving... See above. Also, regardless if the OP was reversing or not there is clearly a hazard here.

 

And anyway... you have freely admitted you were on their property after they closed... Trespass anyone? No:confused:

 

It is a shop that looks as though there are no shutters when closed.

 

There are sale notices abound and also notices on the door.

 

Are people only allowed to read these notices 9 to 5 or whatever?:confused:

 

 

 

 

Take this further OP and write to the store in the first instance.

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just to clear a few things up, the pipe is not on a pavement, the part you mention just seperates two car prks, one for the petrol station behind where the photo is viewing. the entrance is at the far end of the car park furthest away from the pipe. it was dusk at the time of the accident, (day after boxing day, therfore quite dark at arount 5pm-ish. was not going 'fast' at all, had actually stopped just short of said pipe, and when realised was closed pulled away and immidietely hit the pipe. it could not be seen over the end of my bonnet. the pipe did not bend in any way it is made from very thick metal, and is infafact still facing towards the angle where i hit it, hence the amount of damage as it went through the grill into the rad.

 

Quite right OP.

 

It's fair to say that this is a hazard.

 

If one can imagine this car park full of shoppers and then you happen to wait for somebody pulling out of the parking space which also happens to be the one space where that pipe is.

 

It is entirely reasonable that whilst then reversing into the vacted parking space, which contains the pipe hazard, one could easily not even notice it due to the small height of it, in darkness, in a raised driver's seat etc etc.

 

I can see you were not reversing, however, the point I am putting forward is to establish that there is a hazard. That is needed for a successful claim.

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