Confused- appropriation reply

[Emmie1983]

I recieved this reply to a standard appropriation letter that i sent last week, and I just want to know if anyone knows what abbey are on about...

 

 

We are writing to let you know that we have received your complaint. Thank you for

contacting us and telling us about your concerns.

 

At Abbey we want to keep our customers happy, however we know that sometimes things can go

wrong and we welcome complaints as an opportunity to improve the service we offer you.

 

In the first instance, your comments need to be addressed by the area of Abbey you have an

issue with. As some of our products have specialist complaint teams, I have forwarded your

complaint to the relevant department to be investigated.

 

We try our best to resolve complaints quickly. If we are unable to do this within 4 weeks,

we will contact you to update you with our progress.

 

To find out more about the Complaints Procedure we have set up to make sure you receive a

quick and fair reply - please visit our website:

 

www.abbey.com

 

and search for ‘Complaints' using the search facility in the top right-hand corner of our

homepage.

 

If you would like to talk to us about anything else please give us a call. To find the

most appropriate telephone number, please visit our homepage, and:

 

· Click on ‘Contact Us' in the top right-hand corner

· Click on the relevant product type

· Click on the red ‘By phone' tab

 

 

They sent me this pile of rubbish through email, and failed to honour my request for appropriation.

 

Soooo now what? letters are useless, and to be honest i can't even afford a stamp at the moment. so where do i go from here?

[Ladidi]

The abbey are tellin you they have received your letter of compalint and they are looking into the concerns and complaint you have made.

Dont hodl your breath on getting a result any time soon, they like to move very slowly in these cases and go at their pace and not yours.

All you can do is wait and see what they have to say in response to your letter, but doesn't mean you cant stop gatehring any information needed to defend yourself and request all bank statements for the account in question and ask them to provide you with what proof was used when the account was opened, after all when you sign up for an account they take the proof of ID off you and it has to be something with a signature on and th photocopy it for the file..