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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sweet Talking Capital One! ***WON***


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Hi Leyla - I'm joining you, my N1 goes off this week. Will be watching your progress - Good luck...

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Obviously LH doesn't know about RH! Don't panic re. letter above - there's loads of time to sort out.

 

However to fill in the details & find way forward, if your claim was settled in full would it completely offset the balance on your account?

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Can't believe Cap 1 are SO stupid! Sorry, yes I can!!

 

I understand the rules on time limits are:

Count clear days (eg. Day 1 counts the day after a notice is served) incl. weekends & Bank Hols unless the time limit is less than 5 days.

The court will usually put a date on the docs etc. but if you are unsure, call them to confim.

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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You need to count 28 clear days from 5th June - I make it 3 July. But please double check to satisfy yourself. From previous posts re. cap1 it sounds as though you may get your cheque before then though. :cool:

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Good on you, Leyla. Days are counting down to success...

 

Like your smilies BTW - where did you get them?

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Thanks Leyla for the info - I've not seen those before, they're really cute!

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Full £12.00? Seems to depend on the credit card company & how far you want to push it i.e. to the court door & maybe beyond..

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Well done Leyla!! Finishing line in sight - don't let up on the momentum.

 

See you after you've found the bank...:):)

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Oh, just opened post - cheque from Cap1 on my claim. Hooray!

 

Nowhere near the amount of yours Leyla, so no champagne or fireworks, more like a glass of cider. But it's the principle that counts & if they had paid up a decent amount in the first place & not claimed their calculations were correct when they weren't, they wouldn't have landed themselves with court costs to boot. Their CEO must be stoopid to condone a policy like this. Anyway their loss is mine & CAG's gain - donation on its way.

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Thanks Leyla & Steven for the congrats.

 

This was a simple one - my big challenges are yet to come. Hey, ho...:|

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Wow, Leyla - I'm delighted for you! Just get the money in the bank now.

 

Wonder if Capquest will still write you sweet nothings?!! ;)

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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  • 2 weeks later...

They must just like writing to you Leyla!

 

Did the judgement specify a date by which Cap1 had to pay up? From my own experience I've found that the big boys seem to ignore the judgment order until they get the warrant of execution. I would apply to the court to send the baliffs in asap. It may cost you but Cap1 have to pay that too. Tee-hee :D

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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NAUGHTY!!! :eek::eek: That's fraud!

 

Are you saying Cap1 have already paid CapQuest the sum you owe but have not forwarded the balance to you?

If that is the case, I don't think I'd give them the month, I'd write now to Cap 1 with a reminder of the sum they owe you & a sweet reminder that the baliffs will be calling unless.... Also a copy to capQuest with a stinky letter reminding them of OFT guidelines on 'unfair practices' & 'harassment' not to mention the criminal offence under the Fraud Act 2006 S1/S2 which is can carry the penalty of a prison sentence :

 

'(1) A person is guilty of fraud if he is in breach of any of the sections listed in

subsection (2) (which provide for different ways of committing the offence).

(2) The sections are—

(a) section 2 (fraud by false representation),

(b) section 3 (fraud by failing to disclose information), and

© section 4 (fraud by abuse of position).

(3) A person who is guilty of fraud is liable—

(a) on summary conviction, to imprisonment for a term not exceeding 12

months or to a fine not exceeding the statutory maximum (or to both);

(b) on conviction on indictment, to imprisonment for a term not exceeding

10 years or to a fine (or to both).

 

2 Fraud by false representation

(1) A person is in breach of this section if he—

(a) dishonestly makes a false representation, and

(b) intends, by making the representation—

(i) to make a gain for himself or another, or

(ii) to cause loss to another or to expose another to a risk of loss.

2) A representation is false if—

(a) it is untrue or misleading, and

(b) the person making it knows that it is, or might be, untrue or misleading.

3) “Representation” means any representation as to fact or law, including a

representation as to the state of mind of—

(a) the person making the representation, or

(b) any other person.

4) A representation may be express or implied.

5) For the purposes of this section a representation may be regarded as made if it

(or anything implying it) is submitted in any form to any system or device

designed to receive, convey or respond to communications (with or without

human intervention)'

Full Act here: http://www.opsi.gov.uk/Acts/acts2006/pdf/ukpga_20060035_en.pdf

 

B....ds!!

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Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Just as a reassurance I think I would phone the court pdq (before they close!)& just check that your case is still 'open' - you don't want them getting the wrong idea from Cap 1 that all is OK 'cos they've informed them that they've paid.

 

That then gives you breathing space over the weekend to muster attack for Mon.

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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OK, suggest you drop a note today to the court as instructed to ensure it's on record.

 

Sounds as though, true to form, Cap 1 are dragging it out to the 11.59 hour if CapQuest haven't received anything either.

 

Is Wednesday the date given in judgment for the payment to be made?

 

If so - know you're stamping your feet but IMO would wait until Weds, then if no payment received, be prepared to issue baliff's instructions on Thursday.

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Looks like they're either deliberately making you wait the full month or yet again their system has mucked up.:(

 

What date was the judgment actually made Leyla?

 

I don't think the court will look at papers etc. until the full month is up. However once it is, suggest you apply for the Warrant of Execution immediately. They have no option but to pay on that.

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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!!Hooray!!

Oh, Leyla - I'm SOOO pleased for you. As you say, about time!! And your patience has paid off (or up! :D)

 

Another one bites the dust - onto the next...

 

Best wishes FG

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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