Barclaycard & PPP

[colonelsun]

Hi everyone, just a quickie about Barclaycard and PPP.

 

This will be the second time i've tackled Barclaycard about my PPP by letter, the second letter i sent by recorded post. I've heard nothing from them, there's never been an acknowledgement they've received my complaint and today i received my new statement with PPP still being added to my bill.

 

I thought cancelling the PPP and claiming back the money they've taken off me would be difficult but i didn't expect them to ignore me. I truly believe i was mis-sold my PPP as i was already disabled ......despite the Barclaycard rep insisting it did not matter and further use of my Barclaycard depended on it.

 

Was i wrong to even think that?

[alanfromderby]

Did you send the letter recorded delivery?

 

To be honest this is typical of many companies.

[colonelsun]

Thanks for your reply.

 

Yes the letter was sent by Recorded Delivery on the 12th of December 2007, according to the Post Office stamp.

[alanfromderby]

I would send them a Letter Before Action, giving them 14 days to cancel the PPI from the date of your original letter, and to refund the payments - otherwise you will take court action against them.

 

The alternative is to start a complaint through the FOS - although they will then allow Barclaycard another eight weeks to respond.

[Odie]

This seems to be Barclays game at the moment. Ignore, Ignore, Ignore - I think they are hoping we will get bored and go away and I'm sure some do. Keep fighting though, the longer they mess you about the more you will earn in interest!

[colonelsun]

Hi again everyone. Another year goes by and finally a reply from the Financial Ombudsman.

 

According to the FO letter they have intervened with Barclays Bank PLC and they wish to settle my complaint, on a 'goodwill basis', and without admission of liability.

 

If you've picked yourself up from the floor thanks to uncontrolable laughter, i wonder if i'm right in thinking this is a standard letter sent out hoping i'll cave in and take my complaint no further? The FO says they can still persue my complaint. Being disabled, and being sold PPI knowing i could never make a claim because i was disabled at the time of being offered the insurance, does seem like a good reason to carry on.

 

Unfortunately there is no financial estimate as to how much Barclays will offer, i paid the damn PPI for around a decade, but i assume it will be a pittance.

 

An enclosed settlement form awaits my signature and i have until April 7 2009 to sign it. I would very much appreciate any advice from anyone, i trust this forum and it's opinions. To be honest your advice will be the only independent advice i will get as my family have neither shown an interest in my problem with Barclays nor will they discuss it. So, as you can imagine, any thoughts will be gratefully received.

 

Thankyou.

[slick132]

Hi Colonelsun,

 

Can you confirm this ltr is from the FOS. I assume you've heard nothing from Barclays so far.

 

Clearly, you can't sign a settlement form if you don't knows the terms of the proposed settlement.

 

You should contact the FOS and seek details of the sett't.

 

In the meantime, have you added up, on a spreadsheet and including interest, what you believe you've been charged:-

 

1. Over the last 6 years.

 

2. Over the period before this.

 

I'm no expert on PPI claims but I would have thought you'd have good grounds to claim beyond 6 years, if BC knew of your circumstances when they started charging the PPI on your a/c.

 

I'm moving this thread into the PPI forum where you should get more advice.

[colonelsun]

Hi Colonelsun,

 

Can you confirm this ltr is from the FOS. I assume you've heard nothing from Barclays so far.

 

Clearly, you can't sign a settlement form if you don't knows the terms of the proposed settlement.

 

You should contact the FOS and seek details of the sett't.

 

In the meantime, have you added up, on a spreadsheet and including interest, what you believe you've been charged:-

 

1. Over the last 6 years.

 

2. Over the period before this.

 

I'm no expert on PPI claims but I would have thought you'd have good grounds to claim beyond 6 years, if BC knew of your circumstances when they started charging the PPI on your a/c.

 

I'm moving this thread into the PPI forum where you should get more advice.

 

Hi Slick and thanks for replying.

 

Yes i can confirm the letter IS from the Financial Ombudsman Service, of South Quay Plaza, Marsh Wall in London. The letter is signed by name deleted.

 

(apologies for mentioning names but i thought it might help explain who i've been dealing with).

Edited March 27, 2009 by slick132
name deleted - not necessary

[slick132]

If you've heard nothing from BC, contact the FOS and ask if they'll confirm the propsed settlement.

 

If they can't, perhaps they could give BC a prod, seeing how they expect you to reply by 7th April !!

 

Don't worry about this deadline, by the way. It is, of course, unreasonable for there to be ANY deadline when you have no idea of BC's settlement offer.

[colonelsun]

Slick132 you're a real tonic, you've lifted my spirits regarding Barclaycard and PPI.

 

UPDATE:

I rang the FOS and they explained that Barclaycard are offering the full amount i paid for the PPI and interest at 8%, that is going back as far as December 2002. ( I thought it was for a longer period than that but it seems i am mistaken ).

 

I'm told that if i don't like the numbers Barclaycard offer me i can return to the FOS for a recalculation....though after that's happened i wouldn't know where to go next.

 

I'm desperately trying to work out how much i paid in PPI since 2002, at £42.93, and then adding the 8%, is there an easy way of doing this?

 

Thankyou once again Slick.

[slick132]

Use this spready and it'll calculate int't from any date up to now, @ 8% - http://www.consumeractiongroup.co.uk/Spreadsheets/England/Simple-charges-calc.xls