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First Direct


tasty_tang0
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Hello,

 

my partner is wishing to make a claim against First Direct for the bank charges and interest he has accrued over the last six years. We don't have the exact correct amount and I note the first step is the request access to this information for £10.

 

However, I have read that a fast track route is avaiable to people experiencing financial difficulties, a criteria we meet as I lost my job due to ill health.

 

Can anyone advise me on how I access this route and what letter needs to be sent and to whom? :confused: :confused: :confused:

 

Kind regards

 

tasty_tang0

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  • 3 weeks later...

Well I have to say I was surprised to learn First Direct have provided the data from the S.A.R. and informed my partner they are not charging him for this request.

 

Considering he got absolutley no joy when contesting his charges as and when they arose this does seem out of the ordinary!!! But we aren't grumbling...

 

Charges amount to £247, I am now submitting reclaim letter under financial hardship criteria!!!

 

I shall post progress!

 

:)

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