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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Angie and Comet


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I have had a Comet store card for about three years now and have never received a statement. I bought my tv on 6 months payments interest free but couldn't afford to pay the rest off at the time, so without warning this card arrived.

I have no idea how to get in touch with the company about the card since there is no information and am desparate to pay it off at the moment.

I wonder if anyone can help me.

Angie :confused:

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  • 3 weeks later...
I have had a Comet store card for about three years now and have never received a statement. I bought my tv on 6 months payments interest free but couldn't afford to pay the rest off at the time, so without warning this card arrived.

I have no idea how to get in touch with the company about the card since there is no information and am desparate to pay it off at the moment.

I wonder if anyone can help me.

Angie :confused:

 

I used to work for comet about 4 years ago as an Admin Manager.

 

I would have thought your purchase would have been on a 6 months interest free Option as they called it. Meaning you would make 6 small payments and then have the option to pay off the balance by the 6th month which would then be 0%... Otherwise they back date the interest to day 1 of your purchase and your on the 60 or 48 months payment.

 

So I would say from your comment that you are just paying the small direct debit to them each month?

 

Comets finance company always sent out a MyWay, Edge Card or Timeplan card when someone purchased something on 0% but they probably failed to explain that in the shop, and that its about 26.9% interest on any balance you put on the card and dont pay off straight away.

 

contact GE Money directly who operate these accounts, and they will be only to pleased too assist you with your enquiry. For your information their details are as follows:

 

GE Money

Trent House

Torre Road

Leeds LS99 2BD Your Way / Timecard 0870 125 2506 Edge card 0870 126 2608

make sure you have your agreement from your 6months purchase and your Comet Card to hand when you phone as this will speed up them finding out about your account and whats happend.

 

Hope everything goes ok for you

 

Mike

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