Hi there! I've been reading about lots of problems with British Gas and here's another! Basically, since I've moved in in August 2010 I've been trying to switch the bills from my landlords name to mine. They said at the beginning that it couldn't be done because his final bill was too big (?!) so since then, I've been trying to get him to pay his bit so we could change it over. This has been going on for a year and a half. Eventually, someone from a debt agency came round saying that I owed £440.00! I had previously made a payment of £210.00 (I will admit that I had fallen behind on paying over X-Mas) but made up for this. I immediately e-mailed British Gas who replied saying that I only had £60 left to pay. Relieved sigh! 2 days later, the man came back and I answered the door to him and explained everything, even showing him the e-mail. He apologised as British Gas had not told him about the payment and even given him the wrong amount to chase! He was fantastic, got the account changed over (so much for the final bill being too high to change it!) and a new account was opened in my name and he said that I'd receive a final bill, a little bit more than the £60. Yesterday, I got a letter with my final bill - for a total of £846. Including all the payments I've made (totalling £710) for a year and a half was seems pretty steep to me already! I've been charged for several debt visits, none of which I've received. I work at night so I'm home during the day and never ever ever received any debt visits. I check my bill and every single bill (including the one from when I moved in) is estimated. How can they possibly send me a bill when my first reading is estimated? I've e-mailed them about and they replied assuring me that the bill was correct. I've sent them an e-mail back asking how could it correct when they don't even have an accurate starting reading and waiting for a reply. I've also phoned my landlord as I'm pretty sure that he took a reading from when I moved in and told me he would phone to cancel his side of the contract. I've left a voicemail so I'm hoping he gets back to me today! I'm not sure if he's done that or not, or if British Gas truly ARE that incompetent. I'm definitely not paying this bill as I believe it to be totally wrong. They've billed me for £917 since December 2010. Now, I would be fine paying the rest of that bill (i.e. £917 - £710) as my landlord was due to pay £150.99 from the period before I moved in. That would leave me with the £60 I was originally due to pay. Is this a reasonable offer? What else can I do as I'm getting pretty nervous. I've never had any problems like this before and I can't afford to pay nearly £900. Thanks and sorry for the long story!