Hello all, I have an interesting email here from BG sent to me after I had sent photo's of my meter. It has taken six months after the problem was discovered to get to the point where dialogue has been established:- -------------------------- Thank you for your prompt email. Based on the readings and photos you have provided I have worked out and average usage between March and October of 5.59 units per day. I have used this in the calculation to work out a new start meter readings which I wish to agree with you as we have no actual reading. Working back 2 and half years to 2008 when the account opened it gives a start reading of 64560 which is a difference of 5,100 units. To put this in to more perspective at the moment we are charging you for almost 16,000 units which as you can clearly see is quite a difference and would mean a large difference in cost. If you are happy with this calculation and you wish for me to proceed with the process please let me know ASAP and I will contact the meter operators to start updating the systems. Thank you for your time. --------------------------- And the email he is replying to:- ----------- Dear xxxxxxxxx, Further to our phone conversation earlier today please find attached three photographs of my electricity meter. The file names refer to the date and time the photo's were taken. The dates and readings are:- 68486 - 31/03/10 69312 - 16/08/10 69660 - 15/10/10 The meter serial number is:- xxxxxxxxxxxxx Regards, ------------------ As far as I am aware they cannot bill me for more than a years back dated electricity. Can they actually bill me when meter readings do not seem to exist before 31/03/10. Before this, they had the wrong meter serial number associated with my account (some shop the other side of london!) Fortunately they also messed up the billing so badly that I wasn't being sent bills in this period I just got a bill one day for £2k and have been trying to sort it out ever since. So any advice on how to reply to this? Thanks in advance.