Dear consumers, I recently contacted the West Midland Dept collection agency as they have been sending letters to my address to a woman I do not know. I have become used to these letters however, and phone calls, as many dept collectors have contacted me in regards to this unknown woman. Since the Phone calls started I now open the letters and call the agencys up to inform them they have the wrong information. I have rung..maybe 6 different agencys up and they have all ceased sending letters and were quite nice over the phone. Today it was the turn of the West Midlands Dept agency, I have rung them now four times, and they keep sending these letters and have mentioned sending bailifs to my house. I am heavily pregnant and suffer from ME and other disabilities and I cannot get to the post office to return their letter. I explained this over the phone to WMD and ,yes, I did lose my temper with them. A man called Asif refused to let me speak to the manager, refused to send me a letter in writing saying that the comapny would not be contacting me again and was agressive and rude. I did mention that the whole process was causing much stress and his reply, before hanging up was to tell me that was entierly my fault and to insult me. I was deeply upset and shaken but decided to ring the company back to give them the name of the agency with whom I purchased my house and with whom the house was under when it was let out. Again, the company was agressive.told me it was none of my business and was insulting. I would like to complain about their services, I do not beleive that a pregnant woman should be insulted and shouted at but I do not know how to go about a complaint without them binning my letter. They , or the team I dealt with seemed very chovanistic,and I dont trust I would get an answer to my letter. Is there anything I could do? Thanks, freya