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Since being 'done' £45 for a stone chip to the windscreen of a commercial van, I have entered into correspondence with a very aggressive well known national car & van hire company. We know that the branch concerned encourages its staff to under estimate the damage at the time of collection then makes charges accordingly to the unsuspecting innocent hirer on return if they havnt taken out the extra insurance demanded at the start. This is confirmed by an ex member of staff. The little market research I have conducted through friends and relatives shows a seedy world of opportunism and low level fraud and I am reluctant to let them get away with this. I am hoping to compile enough information to get a campaign going. Any of your experiences are warmly welcomed herbertchip
