I hope this is the correct section of the forum for such a post.
Last year my son was travelling daily on a Kings Ferry coach, from his home to university. The coach company axed the service in 2016 and he still had unused "trips" on his annual ticket. He applied for a refund a number of weeks later (being bogged down in exams and projects); the company responded and said it would take a while to locate his details because "the computer data was being dismantled" (???). Over the past year a number of emails have been sent to KF, plus phone calls, but there has never been a refund. A recent posted letter has also gone unanswered.
We are talking about £80-£100 outstanding.
Any thoughts? or are we now facing a costly battle to recover a "small" amount of money?