I have just come back from our annual visit to Centre parcs, this year I thought we'd treat the family and book an executive lodge. First of all it was a small issue, when we arrived at our lodge at 3.40pm the maid still hadnt finished cleaning so we had to wait 10 minutes outside while she did. Second was a significant amount of fag butts were left outside the front door and with young children it's not a good thing to have around. Thirdly, the master bedroom smelt so badly from cigarette smoke I actually spent the first night on the sofa, I am a asthmatic and the fumes were playing hell with my asthma. Reported the smoke issue to guest services who supplied a machine to get rid of the smell, however they took the machine away and you could still smell it, it smelt like a stale grotty pub! In our "New Style" Exuecutive lodge, the door handles were falling apart, grout missing from bathroom floor tiles which meant they moved when you stood on them, two of the internal doors were jaggered and a real hazard of little feet and even big feet to be honest. One unique fitting was actually a plant with a budd on it growing up through the skirting board of the master bedroom, my son throught it was a wire at first. Maid service was terrible, cooker not cleaned, dishwasher not emptied and there was even sweet wrappers stuffed down the sofa from the previous guest that the maid never cleaned up, one had a boiled sweet in it YUK! In the description when I booked the lodge, it stated it came with a private patio area and gass bbq, it didnt have a gas bbq it qas a brick on which you could by a throw away bbq and place on it. How they get away with selling a lodge with facilities which they do not supply I do not know! I have been visting centre parcs since 1999 and I am flabbergasted at the standard of their executive lodge, far from the standard that I stayed in on my last visit.

Hi everyone, any advice on this problem would be greatly appreciated. My son is currently in receipt of Jobseekers allowance,he lives with his partner and their 2 children.Last week he had a work programme appointment,he received a phone call in the morning from somewhere he had sent an application for a job to asking him to come for an interview,the time of the interview left him ample time to still go to the work programme,however the job interviews ran late and he had no credit on his phone to notify the people at the work programme,he arrived 9 minutes late and was told his jobseekers allowance would be sanctioned for 1 month,he explained the reason why he was late and was told to put it in writing,he did this and gave the name and phone number of the person who had carried out the job interview,he has received a letter saying going for an interview was not a good enough reason for him being late,they have never contacted the employer.This just seems crazy to me,he's on Jobseekers,he has to apply for a certain number of jobs or they sanction his money yet when he goes for an interview they still sanction it,he has applied for hardship money and has been given £80,ironic thing is that at his last work programme meeting they left him waiting for 50 minutes because they had no-one available to see him so it's ok for them to see him late but not the other way round.