Hi I took out a Wonga loan on 05/07/2013 for £300.00. The promise date was 05/08/2013 and the amount was £400.21. On 10/07/2013 I requested additional funds of £690.00 thereby increasing the repayment amount to £1,276.33 on the same promise date (05/08/2013). Before the promise date, on 04/08/2013, I applied for a repayment plan using their website. I received no email confirmation of this plan being put in place. So I emailed asking them that since I had't received an email confirmation of the web form what was the status of my application? They never responded to that email. On 30/08/2013, without any notification, Wonga debited from my account £633.00. As soon as I saw the transaction I called them endlessly and finally got in touch with their customer services team. I explained the whole situation and complained that they debited the amount without my permission and this could constitute as theft. The customer services agent said he would forward my complaint to the relevant team and they'll decide whether to refund the charges or not. The team decided not to refund the amount as that was the repayment plan that they had originally set up. Now to cut a long story short, I kept pursuing my stance with them and they have finally "investigated" and have come around. They have said that they can confirm that that £633.00 was debited without any notification and it shall be refunded. For the rest of the amount they want to set up a repayment plan. Now the question is very simple, have they not broken the law? I mean I don't know the law but I am sure debiting someone's account without notification or without their permission amounts to theft. What are your thoughts on this situation? Any insight would be greatly appreciated. I want to pursue this right to the end as I feel I have been wronged and I have had to go through extreme financial difficulty because of their action. Thanks!