On the 29th Sept brother (he has the phone) had an accident in Turkey while being taken to his villa, him and seven of his friends. He had a punctured lung, broken ribs and a fractured skull, his partner had 3 fractures of the spine a broken hip and broken shoulder. She was flown back to uk in air ambulance, he was not, the mobile was his only means of communication. He was not contacted about the bill until it was over £1300. I phoned and spoke to an advisor, she reassured me the bill did not have to be sorted out until he was back in England, in reality if she had done her job it was down for a 4pm cut off. He had to struggle, while seriously ill, to a payphone to tell me, Iphoned again and had to pay £1826 to have the phone reconnected. It would still not work, I had to phone again and was told the person had not done their job correctly and re-established the roaming capability? On the 16th Oct I phoned again to find out what was happening an advisor referred it to her manager who advised me she could not give the level of compensation this case deserved and supposedly referred it to Head Office, since then I have heard nothing unless I have called, I have been promised call backs periodically and been let down, most recently on the 11th Nov I phoned to find out what was going on, got through to Egypt where I was promised a call back within 48 hours, never happened, I phoned again, no one could tell me why I have been treated this way especially when another person in the same accident was a vodafone customer and has already had his bill reduced without being treated in this manner. Phoned again this evening, no help offered 3 months rental when the other person involved had their bill reduced by 50%, offered 20% yesterday, asked them why they were reducing the offer, no answer??? Need help advice if there is any out there!