My pensioner mum likes the theatre... For years she's been the full time carer for my dad who recently passed away and couldn't go very often. So to treat herself, we encouraged her to go more often. She decided to apply for one of the ATG theatre cards to get discounts on some of the tickets she was planning on booking over the next few months. http://www.atgtickets.com/theatrecard/ This card was taken out on the 15th Sept and the £35 yearly fee paid upfront. They set up a Direct Debit to automatically take the following years payment in Sept 2017 and was informed by the staff that if she didn't want to renew, she should just cancel the direct debit. After working out what she could save, and realising that most of the shows they wanted had restrictions on when and where you could use the discount card (crap seating or only midweek/matinee shows)... she didn't think she'd renew it next Sept and so instead of forgetting about it in 11 months time... She cancelled the direct debit in Oct. She then went to get some tickets for another show and they wouldn't accept her ATG card at the theatre, said wasn't being accepted. So she had to pay full price, and contacted ATG directly this morning to find out why. She was told point blank that her ATG card had been cancelled because she cancelled the direct debit... despite the fact that she had already paid in advance for a full 12 months. They were very unhelpful, made all sorts of excuses... customer drone said he'd speak to his manager and came back saying nothing he could do... My mum asked to speak to his manager, was told 'sorry he's in a meeting'... 30 seconds after he has allegedly spoken to him... So it's clear that he's not spoken to a manager and is just lying about it, or lying that they're in a meeting. So my mum asked what would happen if she set up the direct debit again... and was told they would charge her £35 for the year again... Now they've accepted £35 for 12 months use of the card, so a contract exists between them... for them to cancel less than a month later because she stopped the Sept 2017 debit from being taken... means that they have effectively 'stolen' that money and denied her the use of the card over the period of the contract. She is currently waiting for a return call from ATG (if the drone actually gets his manager to call... but I'm very doubtful as they seem utterly useless) I know she can call her bank and get a chargeback on the card payment she used to make the original... and should be able to get that £35 back. But where does she stand on the issue... they've taken £35 and then cancelled her contract without notice or justifiable reason... which to me is fraudulent. If they haven't contacted her today, on Monday we will be calling the bank and will also be calling the consumer show on 3 Counties radio as we are both very angry about what they have done... and I'm wondering how many other people have been screwed in this manner.