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@uktesco Tescoentertainment.com order not received and they don't reply!

dj1234 posted a topic in Retailers - High Street and On-line Stores Forums

I received a e-mail from Tesco Entertainment saying I was to have the product: FIFA 13 (PS3) - Costing £39.00 Dispatched within the next few days. The email was sent on the 26th of September 2012 I had ordered the item on 15 May 2012 - on a offer where if I was to pre-order, I would get 600 clubcard points too. So I did So a pre-order which I expected to arrive on release day (28th September) has not happened. From 4 months ago, Tesco could still not get my order right and I still do not have it. What is the point in a pre-order if the customer doesn't receive it the same day as the launch? I may as well just go to another store and buy it today, rather than pre-ordering. I'd have it in my hands by now. But the fact that they've had 4 months to prepare this order and still get it wrong is outrageous! To add insult to this, I called the 'contact' number 0845 600 2722, To find NO-ONE picking up the phone? No answer...Just a continuous ringing. They shouldn't put it on there website if they have no staff to help or to even pick up the phone. Why are they firstly charging me for something, I have not got? and now do not bother to even get in touch when I have a problem with the order. I have sent them emails regarding this and even to the CEO office, with NO reply! Who can I complain to, to take this matter further?

The National Consumer Service