Hi, I am disgusted with Tesco Mobile as they will not use any sense of compassion or humanity to overlook a cancellation charge on a contract mobile phone for my step mother, who sadly, just passed away. My dad took out a 24 month contract in January 2013 for 2 phones, one for each of them. My step mother passed away in April. I have contacted the customer helpdesk to explain the situation, and hoped that in the circumstances they would take it as an exceptional circumstance and waive the cancellation fee. Or at the very least hugely discount it. I was horrified with their response. They want to charge the full cost of the monthly contract 'x' the remaining months left on the contract. So basically about £150. (The handset is only worth about £70!!) A girl finally said they would give a goodwill discount of £50. This in my view is still unacceptable, and I feel that Tesco Mobile want to profit in the wake of my step mothers death! I realise that technically they are just following the terms of the contract, but I would like to think that if there would be any circumstance in which this could be overlooked it would be these! Has anyone got any previous experience with this, or have any advice that would help me, or any direct contact details for any named person within Tesco? I have drafted a letter to send to their customer service, and have obtained the names of the CEO for both Tesco and Tesco Mobile. (Phillip Clarke and Roger Fogg). Many thanks in advance

Hello, I purchased a iPhone 4 32GB in late June 2011 through Tesco Mobile on a 12 month contract. I am now with Tesco on a sim only 12 month contract. Since updating to io6 in late September, I have had issues with my phone. For a week (from the 23-29th of September) my phone was playing up. I would lose service (Tesco replaced the sim twice to insure it was not a sim issues) and my phone would essentially become an iPod touch or an image of a USB cable with an arrow pointing to an iTunes symbol would come up. I would restore and reboot my phone and often it would not work and I would get the sign "iPhone 'iPhone' could not be restored unknown error (-1)". Then all of a sudden, after a week of no service, a times a non working phone and constantly restoring and rebooting the phone, my iphone started working perfectly with no rhyme or reason. No issues at all, until this Tuesday, 23rd of October. I started losing service and getting the image of the USB cable with an arrow pointing to an iTunes symbol. I took my phone to the Genius Bar at a Apple Store and they ran some tests on my phone and said there was a hardware problem and there was nothing they could do. Then they tried to press either a new iPhone 4 (at £119 with only 90 days of warranty) or upgrade to an iPhone 5. I said that this phone is only 15 months so I wasn't keen to spend so much money on a phone that didn't last very long. I said the issues only started with io6 and the Apple Genius said that the new operating system would of highlighted an underlying issue with my phones hardware. Since yesterday, my phone is not even turning on (it is charged). I spent a lot of money on this phone, and as I am three months out of warranty, I am unsure what the next step to take is. I have the phone insured through my bank. Thanks very much for any help you can give me.

Take a look at The Guardian Money page online of 3rd August "Mobile phone fraudsters leave victims paying for multiple contracts" . Throughout July and August Tesco Mobile have been harrassing me to settle a mobile phone account I've never heard of. Nor have I ever had one with Tesco Mobile. The article explains that fraudsters have been going into shops and giving other people's names and addresses . When asked for their bank account they give one they've opened the day before specially for the purpose. It has nothing in it, but Tesco's staff (and the other service providers) open a credit account for them and give them a high value handset quite happily without making any effort to verify the information given. When the account isn't paid they pursue the name, and unfortunately I'm one of the names and addresses. By the time of this article (3rd Aug) it was well known in the business that this fraud was widespread but nevertheless Tesco staff persisted in demanding money from me which they knew very well I did not owe. Which is Dishonest. If you're in the same boat there's a lot you can do. You will find Tesco Mobile complaints dept is useless and will keep demanding personal details about you. DON'T TELL THEM - they want to fill in the information they should have checked at the time they gave the money away. But you have to write to them first explaining why the debt isn't yours. Having done that, the Ombudsman Service:Communications will consider individual cases after an 8 week period (to allow the company and you to sort it out). Since Tesco won't make any effort to investigate your complaint you just have to make your submission to the Ombudsman and wait. Tesco Mobile are licensed to offer credit to the public by the Office of Fair Trading and as such have to follow their code of practice. This includes being honest and also dealing with complaints promptly and in a reasonable manner. The OFT won't consider individual cases, but you can ask them whether Tesco Mobile have broken the rules and whether they are an appropriate organisation to offer credit, and if not to consider suspending their license. Let's make life as difficult for them as they are making it for us !!