Right where to start, i upgraded my contrac with t-mobile in october last year and on upgrading my contract i recieved a new phone, sony ericsson X10i, the original reasons for taking this phone over the galaxy s that i were offered, was the 8MP camera it offered instead of 5. Since december my phone has gone faulty and away for repair 4 times. On the 3rd time it went away for repair i was told that if it went faulty again i would be entitled to a replacement. so when it went faulty again the other week i took it back to the store and was told it had to go for a repair again no matter wheather i had been told it was replaced. So the phone went for repair and i contacted t-mobile customer services who told be there was nothing else they could do, not been happy with this answer i persued the matter, i eventually spoke to a lady who said they would exchange the handset for me, informed me that they couldnt replace it like for like because it was end of line, and offered me 3 phones. non of which matched the specification of the previous phone. I informed the member of CS that i was not happy with the phones that had been offered she said she would look into it and get back in touch with me, 3 days later i am still waiting for her to ring. i have further contacted t-mobile, to try and have someoneelse attempt to resolve this issue for me. where i was told that i would only get £190 towards a new handset. After getting rather frustrated and having been offered a choice of 2 more phones that were still nowhere near the spec that i had previously. refused these. i contacted OFCOM who registered a complaint and sent me towards consumer direct. who told me that if t-mobile could not provide me with a long lasting repair on my handset then they had to replace it and if they couldnt replace it with the same phone then i had the right to refuse anything they offered me and requst to be released from my contract at no extra charge, or have them replace the phone with a phone that is the same spec or higher than my previous phone ( this was something to do with the SUPPLIERS GOODS AND SERVIES ACT) I then spoke to t-mobile again who still would not provide me with the same spec phone as previously had and saying that they do not have to release me from the contract as they are only resoponsible for the service they provide not the phone. even though the equipment was provided with the service. Any help, advice or opinions would be much apprciated right now i am not a very happy customer at the minute thanks to all that replyed, please if you have somethig else to say about this or advice please post. i still not really sure weather i will be fighing a loosing battle with this or weather i am in the right

Hello everyone I hope someone can give me some advice on how to resolve a dispute we are having with our landlord and estate agent. Mid-July my girlfriend and I signed an Assured Shorthold Tenancy Agreement to rent a one bedroom flat with sole use of an external store room/study (outside flat but still in building) and sole use of a terrace. Since then everything has started to go wrong. The landlord came in the day after we signed the tenancy and removed the keys for the store room/study, post box and terrace. We returned to the property a few days later and found these keys missing so asked the estate agent to enquire as to where they had got to. The estate agent acquired the terrace keys and brought them round to the flat about a week later. About a week after this the estate agent came round again to remove some furniture that had been left in the flat, even though we let it unfurnished, so we asked about the remaining keys. They became very shirty and said that they were not even managing the property and they were doing us a favour in removing the furniture. Once we managed to calm them down they said that the landlord had posted the post box key to us! This was obviously a problem and we asked about the store room key, to which they did not give us an answer. This is a problem because the landlord has stated that she does not want to let us use the store room, even though it was advertised for our sole use and the estate agent has confirmed this in writing. Eventually the landlord conceded that we can share it with her but this is not what we agreed and now she is storing her belongings in there and will only let us have a key if we agree to her terms and go and get a copy cut (at our expense) from another estate agent she is trying to sell the property with. We rented the property under the assumption that we would have sole use of the store room as there is inadequate storage space within the flat. Additionally neither the estate agent nor the landlord is accepting responsibility for managing the property and we have contacted them stating that we no longer wish to live there and have tried to negotiate terminating the contract. They have flat out refused to negotiate and now want to take us to court. So: Do we have grounds to terminate contract due to misrepresentation and insufficient keys being provided? Are we obliged to get our own keys cut at our expense? Can the estate agent take us to court when the rent is paid directly to the landlord's bank account? Any help/advice would be greatly appreciated whether it is in our favour or not. Thanks in advance