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My flight from Luton to Rome in April this year was delayed over 6 hours..... Monarch went through the usual oh your claim has been placed on hold till the EU ruling... I contacted them early October pointing out they knew what the judgment was ina s much as their appeal had been denied and the original judgment stood, and would they like to settle now... They responded we will wait on the judgment on the 23/10/2012.... They are putting as many obstructions in claimants way as possible, insisting on each individual passenger filling in a claim form, and asking for all sorts of information , boarding passes , and original paperwork and passport copies.. Over and above that I also had the letter they gave us at the airport apologizing for the "technical problem"... in the EU ruling it states 14 days for payment...they have told me that ain't happening.. actually couldn't believe the blasé attitude of the claims handler...it was more or less, couldnt care less, its not even been assessed yet!!! So county court paperwork will be completed and sent of in the next 48 hours.:-x
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