Hi I have 6 agreements with bright house. I have been paying bright house since April 2013. I have 10 products all together. 2 I have paid off and 2 I exchanged for different models. I have had 6 products including the 2 I exchanged all before April 2015. I have a mobile phone at present with bright house - it was damaged last week I took it back to the shop and was informed I still had to pay for the phone while it was being fixed, I had no problem with that because I was under the impression I would get a stand in while my one was being fixed.. . I've paid last weeks bill and this weeks bill is due but I still haven't received a replacement or a loan item as they call it. I've been told it will take up to 8 weeks to have the fone repaired.. . Every time I phone to ask about the replacement phone I keep getting fobbed off.. . I've got about 100 weeks left with bright house and I seriously wish I hadn't gotten into this contract with them in the first place my repayments are £91.41 per week with all the insurance ect added on... Where do I stand in regards to being sold the insurance cover as I was told I couldn't get the item if I did not have the cover.. . And what do I do in regards to the mobile phone... The staff are quite bullish and do treat me like I was born yesterday. I have a autoimmune disease and the medication can make my brain abit foggy so I don't always get what they say especially if the start using jargon I don't understand.. .. Help please. Thank you for reading my question. Sorry if I've posted in wrong place!! :?: