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Showing results for tags 'spcantbebothered'.
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I have been a Scottish Power Boiler Care customer since April 2013 but they have yet to organise a service visit which is part of the contract. I have rung the company three times asking for a visit. Twice I received an apology and a promise that a visit would be arranged. On the third occasion I was told that service visits "weren't a priority" and left me with the presumption that I would have to wait for my bolier to actually break down before they would get off their back sides. I e-mailed a formal complaint to their customer service address. Somebody rang my wife to apologise and say the matter would be seen to. Nothing happened, they didn't seem to want to answer their phones, I e-mailed another complaint pointed that by now I should (according to their web site) have a complaint number and services of a dedicated complaint handler. I still have neither. What do you folks think I should do? There's little point in following the SP complaints procedure if they won't adhere to it?
