I bought a washing machine on boxing days sales from sonicdirect.co.uk it was delivered a few days later
and found to have a faulty door - which kept on locking after the wash cycle.
spoke to sonic who asked me to ring samsung.
..rang them and got a RMA number.
Rang sonic and they wanted ME to bring back the washing machine,
when it was them that had delivered it in the first place!!!!
Went to the store to the store when the sales lady fobbed me off suggesting I buy another washing machine and 'top it up' with extra funds to buy the new machine.
I said i want the same washing machine and suddenly ALL of this make are SOLD OUT!!!
Luckily they had a new delivery coming in but they wanted me to PAY for having a replacement washing machine delivered
- why should i pay if the machine they delievered in the place was faulty!