I recently came to apply for a re-mortgage and was gobsmacked to be declined when I have never been late with or missed a payment for anything to my knowledge. On checking my credit report - which is otherwise perfect - there is a default showing from Vodafone ex. Singlepoint in November 2012. I'm pretty certain this arose when Vodafone sent me an internet dongle a couple of years ago- which I didn't want, hadn't asked for and on receipt didn't work in my area due to poor signal! I phoned Vodafone and arranged to return the dongle. On my next bill there showed a rental for the dongle, so I phoned Vodafone again to confirm that they had received it back. They confirmed they had and that they would credit the month's charge and there would be no further charges made. Case closed. In November 2012 I closed the Vodafone account as I was given a work mobile phone which I was allowed to use for personal calls. As I had been with them so long there was no cancellation fee and they confirmed the account would be closed. I destroyed the SIM card and disposed of the phone. A couple of months later a Debt Recovery Agency contacted me via my Mum's address (where I haven't lived for over 14 years!) to say they had been passed a debt of £110 by Vodafone to recover! I immediately phoned Vodafone who said they were unable to find the account, so it must be closed and settled and that I shouldn't worry about it. I never heard any more from the debt recovery agency and, perhaps somewhat naively, assumed it was all fine... until the failed mortgage application. I am posting on here after more phone calls and visits to various Vodafone stores where I have had no help or assistance, I am at my wits end with this as it has destroyed what should be a perfect credit rating over £110! I don't believe I owe the money but to be honest I would just pay it to get rid of it off my credit report if that was the easiest way. Thanks to Martin3030 for the info on previous threads and the sticky - I will now email all my details and the link to this thread as instructed and will re-post if I manage to get any response! Fingers crossed!

Hi all Can anyone kindly provide me with details of how I can contact Lee at Vodafone I have an issue with an unfair default registered by Singlepoint which has ruined my credit rating I was not aware of the last payment due in the sum of £30 - all correspondence was sent to my old postal address and I was unaware of any issue, until I did a credit search and discovered the horrible truth 15 months later Any assistance would be really appreciated Many thanks