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I moved out from my old flat at the beginning of last month but still haven't got my deposit back. The agent told me the landlord will contact me to make an agreement on the amount of money returning to me, but he never contacted. When I called, first he asked me to prove I have paid all the bills. After this he asked for a very high price for cleaning of sofa and mattress, but the inventory form never said I made them dirty. Now the lady who answered my following phone call said he was ill and I have to wait until next week for a reply. Somehow this lady also mentioned something like she is the one who manages my landlord's emails which made me so confused. I rented the flat at the price he asked, I kept the flat in a good condition, used professional cleaning service when moving out. Now he still wanna charge me for some stain on the mattress that doesn't even exist, fine. But at least I expect a communication. In all those emails and phone calls I don't see any intention of communication. Thanks for anyone who read this post. I just really need to complain this somewhere. I know I can raise a dispute eventually, still I feel so upset recently because of his attitude. I searched online and realize there are so many services for the landlords to check tenants but so few supports for tenants.
