Showing results for tags 'return policy'.
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I upgraded with Vodafone on the 9th of July and my phone was delivered on the 10th. However, just 19 days later my phone has a hardware problem as confirmed by HTC who I have been on contact with this morning to see if there was anything I could do to resolve the issue. Vodafone's website says that I would not be entitled to a brand new phone as my phone is more than 14 days old but I don't think this is fair at all. From what I can see, other people have had this problem overcome on this forum and I am seeking some help to achieve the same. I haven't even paid my first bill yet and the phone is broken. Please could someone help me resolve this? -
I've subscribed to 24 months contract with Three but when the phone arrived I soon found out that their network is a joke and that I don't have signal on most of the locations I used to with my previous operator. This obviously meant using the phone for couple days. Now Three has 14 days return policy but it comes with Catch 22: the device must be "unused" and ... So in order to find out their network is a joke you can not be using their network! I want to complain, I want to sue, I want to scream!!! What are my chances? Thanks
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