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Hi This incident occurred a while ago (I wasn't aware of CAG back then) but it is something I've always pondered over should I find myself in the same situation again. I was at Curry's looking for a small portable TV for the bedroom. Now normally I stick to good brands like Sony, Samsung etc. On this occasion however I decided to buy a UMC set, the price was really good. The TV was on display but you could not interact with it (no remote). Having bought the item that day, I was disappointed to find the that the unit switched inputs/channels at an agonisingly slow speed. Something like 8 seconds, it was ridiculous. I was soo dissatisfied, I went back to the store the next day to return it. The assistants tried to brush me off saying its normal, but I wouldn't accept it. Then the assistant manager phoned the 'store manager' who was home(?) who agreed I could return the item but would incur a £20 restocking fee. (thus I get the cost of the tv unit - £20 back). My question is, was Curry's in it's rights to charge for a restocking fee?
