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Showing results for tags 'repair or return'.
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I received my Dell laptop 2 weeks ago yesterday - an Inspiron 15R SE 7520. After a few days, the laptop would occasionally shut itself off but as it was easily re-started I, foolishly, chose to ignore it hoping it was teething problems. Yesterday it shut down, refused to restart, beeped, did all sorts of things. I have tried system restore when prompted but it now shuts down before it can complete a repair. It is unusable and I've read that you should return faulty machines like this as if you accept a repair which fails to resolve the problem, it can lead to never-ending problems as they will no longer accept a return. I've also seen that Dell say they only accept returns after 7 days (didn't notice this earlier!) but I've read that under SoGA one can sometimes demand a refund. I wonder if anyone can point me in the right direction? I am absolutely terrible at phone calls and know I won't be able to be 'demanding' on the phone. Does anyone know if it is possible to email or should I write to head office or will I have to accept a repair? I'd be very grateful for any input.
