Hello there,
In my 10 years of retail shopping I have never had this happen!!
So here is my issue...
On 31st July 2014 I decided to purchase a pair of jeans from this website:
hall-fast.com
Unfortunately when I received the item it did not fit, so I emailed the company asking for the returns procedure.
They emailed me back saying this:
"Because we are a trade only website, our website terms and conditions state that unfortunately we are unable to accept any returns."
I then explained to them that the website did not state clearly the NO returns policy, which is only stated in small print in the company's terms & conditions.
The customer advisor then stated that the NO returns policy was made clear in the email order confirmation.
I then said that notifying the customer of the NO returns policy post-purchase makes no sense and that it was misleading how Hall-Fast.com have not clearly marked their NO returns policy on the website prominently.
I even offered to pay the returns postage and to pay an admin fee out of good will, but only received stubborn emails back stating Hall-Fast.com do not accept returns.
This is my first time experiencing such trickery in e-commerce.
If anyone could give me some advice with how to deal with this retailer, it would be highly appreciated.
Thank you so much
Ryan