Hi there I'm looking for some help and information. I got a copy of my credit file the other day after being refused a car loan. I was gobsmacked to see what had been going on. Firstly, Lowell appear to have bought a debt from Vodafone that doesn't in fact exist. I had a 12 month contract with Vodafone and when it finished I moved to another provider as I got a better deal. Vodafone tried to say that it was a 24 month agreement (which I know it wasn't as I wouldn't tie myself in for 2 years!) I asked them for a copy of the agreement along with a copy of the telephone call wherein the contract was agreed. They failed to respond...and failed to respond to a few follow up letters.... I thought that was the end of it. Clearly this has been sold to Lowell without a contract agreement and they have placed a default on my account without telling me. I have contacted the CRAs to advise and also Lowell to get them to produce a copy of the contract.. .explaining that it was a 12 month contract. What do I do when they can't provide a copy of it? They won't be able to provide it because it was a 12 month contract and I paid religiously throughout that agreement. Can I report this to the ICO as it has completely trashed my credit file? Any advice gratefully received....good or bad. The second thing is this. I became seriously ill in 2010 and it took some time for me to get some help with my mortgage and I incurred arrears. The mortgage company took me to court - does the calling up notice act as a default for the sake of dates? - and they were ordered to negotiate with me. No suspended possession order was placed on my account because the sheriff was really quite angry at the way I had been treated. Forward to 2017 and more than half those arrears are now paid off and religiously they have been getting the mortgage payment every month. On my credit file the mortgage company have noted that I am in default and am making late payments every single month. As I have no influence over when those payments are made and am considered to be a "protected person" under the The Equality Act 2010, shouldn't they have been sorting this out so that it shows a true reflection that the problems incurred 6 years ago and the mortgage has been getting paid every single month, with additional to pay off the arrears every month? Should they not also be showing that the arrears have been decreasing? They are basing the arrears on what I pay now for my mortgage and not what I paid when they were incurred. I was paying £700 a month in mortgage payments and now pay £250 with the latest rate increase. They are saying I am more than 6 months in arrears on the payment now when the actual arrears were incurred when my mortgage payment was much higher. Regarding the default. Should that also fall off after 6 years as it's still there as well as late payment markers. I think that the mortgage company should have changed the payment date as a reasonable adjustment so that my credit file reflected what was actually happening ie I was ill and incurred arrears now although I am still seriously ill my payments are made every month and I have paid off more than half the arrears. It looks like I am a really bad credit risk but it was a bad time in my life that I've now corrected. Surely this can't happen and it's not fair. I look forward to getting some advice on what to do about this. I have contacted all the CRAs but wondered if I should take it further. Also FOS has not recognised this lack of making reasonable adjustments for my situation as a protected person. Thanks a lot.