I purchased an Xbox One S last December from an shop that has now gone bust. I have had this game console replaced (Direct from Microsoft and not the shop I got it from) with brand new units 3 times, due to a faulty fan, since (the last replacement was in February)
The exact same problem has happened last week. So I got on to Microsoft who said they would repair the console.
I do not want this repair and want my money back. Microsoft refused to do this and said they would only repair the console.
Can I get a refund or do I have to accept the repair?
TIA