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Hi all, I bought an electric blanket from price-drop-tv (freeview ch 37) (Cost £19.99 plus £5.99 postage) I specifically bought the item in Black, yet the item I received was red. So I sent this item back stating the wrong colour was received and to replace the item with the correct colour. I was expecting to receive my returned postage cost as it was their fault.. but they just refunded me £19.99 and sent out another RED blanket and then re- charged my credit card £19.99. The invoice specifically says BLACK yet they've sent out the colour red twice now. Now i'm left £8.96 out of pocket for the initial returned item and i'm expected to spend another £8.96 to return this item again. I have decided enough is enough and I dont want the item now so I intend to package it up and ask for a full refund this time. Can someone please point me in the right direction as to where I stand as I would like all my postage costs and the initial £25.98 reimbursed. I have tried contacting customer services but I gave up holding after 20 minutes @ 0844 rates. Email replies are automated and simple include a RMA number. Any letter suggestions or comments would be appreciated.
