Hi, I am new on this CAG forums and hope that I am posting this in the right forum. I had booked a 3 nights holiday at Prethaven Sands for me and my family. This I did by directly contacting the owner of the caravan. I paid for the 3 nights and the booking confirmation came through. We reached the site around 08:30pm and went to the reception to get our keys. I asked the lady of how to get to Papa John's Pizza and she told me the way was through the entertainment complex. I must mention that we were not given any passes or wrist bands. Next day was pretty good, my 4 year old daughter was happy to play around the park with my wife looking out for her whilst I went to the onsite Spar store to buy some stuff. When I came back I was surprised to see my wife very upset. On enquiring she said that my lil one wanted to use the toilet and they were stopped from entering the complex as they did not have passes. My wife said she just needed the toilet but he would not allow her. Finally when she asked if she could go in to the reception he said rather rudely its closed. I found that strange. So I stood away from the main entrance and watched the security guy. He was not checking anybody's passes and was letting everybody in without a second look. I was surprised. I went away as my daughter badly needed the toilet and went to our caravan. Next day, around 5:30pm I went to the bouncy castle to let my daughter in, but the guy who was manning it said he is gonna shut it down in 10 minutes so no point in paying. I left with my daughter wanting to go on the bouncy castle. Imagine my surprise when after an hour when I went back the guy still had the bouncy castle up and was letting kids(white) in. We are an Asian family so felt discriminated here. we made up our mind to grab something to eat from Papa John. As I was walking towards the entrance I saw the same security guy but he was letting all patrons go in without asking them anything(all were whites) and as soon as I and my family reached the door he again stopped us saying cannot go in without passes. I said thats ridiculous cos I just need to buy food and its stupid that in order to buy food for my hungry family I need to have a pass. I put it down to bad planning on Haven. They said I need a pass If I needed to enter the complex after 6pm. Why was I not told this when I took the keys from the reception and asked how to get to the Pizza shop or Burger King? She was fully aware that I had not purchased the passes. She could have warned me when directing me to the shops that I would need pass after 6 pm to enter the complex. Also How come only me and my family were stopped everytime whilst others were let in. I noticed that if you were white you were let in without questions and when we approach the security turns around and asks for passes. I guess this is a serious case of racial discrimination. I contacted the owner of the caravan and she complained about it to the Manager on site but got a reply that nothing of this sort happened. After going through numerous posts about Bourne Leisure and its Franschisees I have concluded that they are not professional at all. They cannot stand being complained against . I have also read that they have actually kicked out some of their customers just because they complained about the services they received. I do not want to pursue them in courts and all but just wanted to voice my concern and disappointment at them. You all may think Asian= racist claims. But this is not the case. The above are actual scenarios I experienced.