Have you all seen this! http://www.rossendaleshighcourtenforcement.com/index.php/news/37/51/Rossendales-Secure-Prestigious-Government-Standard Rossendales Secure Prestigious Government Standard Rossendales has now secured the prestigious Customer Service Excellence (CSE) Government Standard! When it comes to Customer Service the Government is very clear, “They want services for all that are efficient, effective, excellent, equitable and empowering – with the citizen always and everywhere at the heart of service provision.” Rossendales has won significant Central Government Contracts recently e.g. HMRC,CMEC (Child Maintenance and Enforcement Commission) and The Student Loans Company . These Central Government contracts sit alongside our already, well established, Local Authority Client Base . It seemed appropriate therefore that we sought accreditation against a standard that is held in such high regard by Government. We are particularly pleased in having succeeded in our objective to be the first Bailiff Company to acquire this prestigious standard, thus reinforcing our intention to consolidate our position as market leader within the industry. We were required to evidence a range of criteria, including: consulting and involving customers setting and meeting the highest standards of service using resources to the maximum efficiency being innovative constantly looking to improve treating our staff and customers fairly. Within the assessment, applicants were allowed up to 11 ‘Partial non-conformances’ – Rossendales had none. Recipients normally reach ‘compliance’ status. Rossendales have been awarded ‘Compliance Plus’ status in recognition of our exceptional achievements in the following areas: Staff – Highly commended for their Professionalism and Attitude towards customers. Welfare – Dedicated department to help and signpost Vulnerable Customers and persons in severe financial difficulties. Innovation – In particular, the ‘Client Web’ which empowers Clients to securely view and update our case management system in real time and to track individual case progressions. Working Relationships - Providers, Partners and Communities Delivery – Body Worn Video Cameras for our field force to allow for greater visit transparency and accountability.. The CSE assessor concluded the inspection by stating: “It’s unusual for any company to achieve this award at the first assessment. This is an amazing achievement.” LL:???: