Hello, I have a query regarding a problem my sister is having regarding an order for an advertising placement on a calendar. My sister placed an advert for her business on a calendar last year. (my sister is self employed horse riding trainer, sole trader not limited company) This year she was recontacted by a sales rep with regard to placing a repeat-ad on next years calendar. The crux is my sister couldn't hear the sales rep very well as she was on a horse at the time of the call BUT she DID hear that the rep said that they would send something through in the post for her to check and agree, my sister said "OK" (basically anything to get the rep off the phone) She then got a bill for £234.00. She contacted them to say that she did NOT agree to place the repeat ad, and these people are saying that she agreed to the ad over the telephone. She is now receiving letters saying that this is "being sent to our bad debt department" etc She has emailed them using the exact words "this matter is in dispute" - which is what I told her to do. Unfortunately my 72 year old Dad who helps her with her administration has got involved and is making himself ill over this. Any advice regarding this matter would help immensely. My father has looking up the law regarding verbal agreements and has found something that says that there has to be "understanding on both sides that an order is being placed" - and this is clearly not the case. Of course he's also panicking that this is a cowboy company running a con. I am attaching the letters they have received to date. Thanks very much http://i184.photobucket.com/albums/x19/illonavamp/quality-care-letters2.jpg http://i184.photobucket.com/albums/x19/illonavamp/quality-care-letters.jpg Sam