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Hi, I have had a problem switching from British Gas to PfP energy. I submitted meter readings to PfP in June. I wrote them down on a piece of paper and saved it, then submitted them on their website. I received confirmation that I was on supply. I forgot about it until I received a final bill from British Gas about a week ago. I checked their final readings against the ones on my online PfP account and they matched, so stupidly assumed all was ok. I paid my final BG bill today. However, I then decided to send a second reading to PfP and found the new reading was less than the reading on my PfP account. I checked against my records and they don't agree. I am 100% certain I did not enter the numbers incorrectly last month -- I am on a dual meter and the last 3 digits of both numbers are wrong -- so I believe PfP have started their supply on BG's estimated final reading; indeed I noticed my final BG bill was an estimated reading. I know I should have checked more thoroughly before paying the final bill, especially considering previous experience of British Gas. I'm pretty certain I did not type 6 digits wrong -- maybe 1, but not 6! So I am certain it is their mistake. I now have to correct PfP, which I'm sure will be fine because the lower initial readings are in their interest. But how do I make BG give me a correct bill and get a refund for the difference? Any advice appreciated.
