I came across the website while trying to find out about PFNs and have been very grateful for the info and posts. My son got a PFN at the station, having (we assume) left his railcard and tickets on the train, where they had been checked three times. The security person issued a PFN and he paid her £2. He was absolutely distraught at having lost his railcard which had cost me £65. The security person eventually told him not to worry and that everything would be all right and to appeal, outlining this on the PFN. I wish I had contacted CAG before appealing. Naively, I assumed that if I followed theinstructions on the PFN including the documentation ie email confirming his railcard and the receipt for the tickets that everything would indeed be all right. It wasn’t. I wrote back, asking them to reconsider. I pointed out (again) that we had already had to pay for part of the journey leg twice (my son and his friend were going to Heathrow and had been given bus tickets from Victoria instead of the requested underground tickets); that the name of our street had been misspelled on the PFN; about my son’s vulnerabilities (probably not wise to go into details on a public forum). IPFAS wrote back saying that no more correspondence would be entered into and if I believed that there had been a failure on their part to process the appeal correctly, to contact PassengerFocus. I did, but was told that IPFAS had misled me as they could not do so until I had heard the outcome from Southern. (Passenger Focus had forwarded my email to them and also my MP had written to Southern). I have now received this. Basically they say that I had not mentioned my son’s vulnerabilities – although I had - and that if I had IPFAS would haveasked for more information. From reading other posts, it seems that, as my son is nearly 18, there is a – small – chance of this ending up in a magistrates’ court . I can’t risk this for my son so I have paid the rest of the penalty fare (over £40). (Tip: go online. I tried phoning and was on hold for over 10 minutes before giving up.) My questions are these: (1) I am going to ask Passenger Focus to pursue this, even if this does end up being a further waste of time. Any tips? (2) I found the SRA policy guidelines 2002 on another site. This seems to make clear that PFNs should be against fare-dodgers, not honest passengers. Do these guidelines not apply anymore? (And yes, I do know my son may have been careless, but he is not a criminal. And yes, I do wish I had been able to take him and his friend to Heathrow myself.) Any advice would be much appreciated.