Showing results for tags 'pentagon'.
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Now I'm on a roll I'm thinking about challenging Eurodebt/Pentagon about their shoddy management of our account with them. We signed up with them way back in the early noughties and over the years have paid a considerable amount of money to them (8-10k is my estimate). Thing is, having found CAG and gone very simply down the CCA route I am furious that they have just carried on taking the money from us and not given us best advice (ie to send CCAs or do it on our behalf). Clearly there would have been no benefit to them, but still shoddy practice and possibly in breach of all kinds of FSA guidelines. I'm thinking we should be due some fees back. Would anyone out there be willing to help me draft an appropriate letter please ? Many thanks in anticipation TG
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