Incredibly, EDF don't say exactly what 7 hours constitute the "low" metering period! It apparently varies by region and possibly changes depending on the time of the year. I can phone them and they will tell me what times apply to me, but their computer doesn't seem able to look this up for me when I log into my online account. It seems to me that I can hardly schedule my usage properly if I don't know when the cheap time is! How do they get away with this kind of thing? Haven't they got a duty to make that information easily available (and a duty to specifically inform consumers if the off-peak hours change)?

Two days ago when I purchased a ticket at the ticket office, I was asked if I planned on returning between 16:00 and 18:30. As I expected that I wouldn't return until after 19:00, I said no to this and was sold an off-peak ticket. As things turned out, I was ready to return at 16:45 but, due to my earlier conversation at the ticket office I assumed that I would have to wait until 18:30 for a train. I waited around for an hour and three quarters before catching a train, only to meet a revenue protection officer on the train, who demanded that I buy another ticket because my ticket was not valid on the train. I thought that the problem was with the train leaving at 18:30 precisely, but he told me that I had to wait until 19:00 to return. I went to the station again yesterday to purchase the same ticket but this time, when they asked if I planned on returning between 16:00 and 18:30, I asked them why. I was told that 16:00 and 18:30 are peak hours and it would be more expensive to return during these times. Why am I being given conflicting information by two separate employees of the same company? Who is correct? If I was told 19:00 in the ticket office, I would have waited an extra half an hour for a train, especially after having already waited for almost two hours. Furthermore, there were empty seats on the train, so it is not as though I have deprived another passenger of a seat. As I refused to buy an extra ticket, they told me that they will be taking me to court over the matter. I suppose that I will receive a letter in the post at some point? How should I respond to this?

Hello, I have a Super Off Peak return ticket from Brighton to Bath with reservations on Paddington to Bath and Bath to Paddington trains. Can I use the return part to travel via Southampton instead of London? And if so how can I tell which particular trains it's valid on? Thank you