Hi all, First post from an occasional lurker Used to have a current account with Barclays about 20 years ago. Had 4 loans with them all with PPI (remember being told if I didn't take it out, the loan was less likely to be approved) Have zero paperwork from that long ago. Rang them up and thought I'd try anyway. I have a very uncommon name, gave them the address at the time DOB etc. But nothing more. I received a letter from them saying "With the information you provided. We can find no evidence of PPI on these loans. So we are closing your claim" However I provided them with no account numbers. But they have included in the letter 4 sets of the last 4 digits of the loan policy numbers. Which suggests to me, they do have records going back that far. I want the full loan policy numbers. But they will not give them to me. Despite several phone calls to various departments. They say I can not pass their online security, since I am not a customer of theirs. Having just moved to a new property I'm not on the electoral role at my new address yet. Someone from Barclays on the phone suggested I could go into a branch and verify my ID in person. Which I tried today. Had bank statements, utility bills, birth certificate. Council tax letters etc. But they will only accept a passport or driving license (Which I do not have) Just getting fobbed off left right and centre Spoke to the FOS. They said that if a claim is rejected. All they ask the bank for is a print screen of a search the bank has made with the details I provided. I'm sure if I could get the full loan policy numbers my chances would be much better! 4 loans, 20 years interest. We are talking big money here. Maybe that's partly why they are being so obstructive! Apologies for the length of the post lol Cheers Bob